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Terms and Conditions – Bilete FRF Mobile Application

  1. INTRODUCTION
  2. Scope

These Terms and Conditions for the use of the Bilete FRF mobile application (hereinafter referred to as “the Terms and Conditions of the Application”) set out the legal framework applicable to the use of electronic (digital) tickets issued by the Romanian Football Federation (FRF) through its official mobile application.

The application for and use of any digital ticket issued through the Bilete FRF mobile application are conditional upon compliance with the following provisions:

  • These Terms and Conditions of the Application, applicable to all digital ticket holders;
  • The General Terms and Conditions of ticket purchase or allocation, as accepted by the initial applicant (successful applicant) at the time of ticket purchase or assignment;
  • The applicable legal and administrative regulations in the jurisdiction where the sports event takes place, including stadium rules and the rules on safety, public access, and public health.

This version of the Terms and Conditions of the Application aims to set out clearly and concisely the rules for using the Bilete FRF mobile application, as well as the obligations and responsibilities of digital ticket holders.

For the avoidance of any doubt, these Terms and Conditions do not replace the contractual Terms and Conditions of purchase, but constitute a version adapted specifically for the use of the mobile application and for tickets distributed electronically through it. By using the application, you fully and unconditionally accept all the provisions of this document.

  1. Definitions

Application – the “Bilete FRF” mobile application (or such other applications as communicated to the user by the FRF parties), which will be made available by FRF or its partners through the


Apple App Store, Google Play Store, or any other application store designated by FRF.

Applicable Laws – all laws, statutes, common law, regulations, orders, codes, rules, guidelines, authorizations, permits, tariffs and approvals of any governmental or local authority, which apply to the user, or the subject matter of these Terms and Conditions and these Additional Mobile Ticketing Terms and Conditions.

Hospitality Terms and


Conditions – the additional terms and conditions that apply where the user has purchased official hospitality packages for the applicable match.

Host Federation – the host FRF member association appointed by FRF which is responsible for the organization and staging of the relevant match. The Host Association is deemed to be the “organizer” of the match under the Applicable Law.

Host City – the host city for the applicable match.

Host Territory – the host city for the applicable match.

Match – the match to


which the tickets relate, which is due to be held at the stadium on the match date (or on such other date/location as notified by FRF).

Match Date – the scheduled date of each match.

Participating Team – the relevant club or team/Federation, qualified for and participating in the applicable match. In the case of matches that are part of UEFA final competitions (e.g., UEFA Nations League or UEFA Women’s EURO), the reference to the Participating Team in these Terms and Conditions shall be understood as a reference to the relevant national team (PNA – Participating National Association), according to the definitions in the applicable Terms and Conditions; for other matches to which these Terms and Conditions apply, it shall be understood as a reference to the participating club, according to the relevant definitions.

Participating Team Supporters’ Allocation – the tickets allotted to the supporters of the participating team in accordance with the Terms and Conditions applicable to ticket sales to the general public and supporters of participating teams.

Refund policy – the relevant ticketing or official hospitality (as applicable)


refund policy as applicable from time to time.

Regulations – without limitation, the terms of the following:

  • Stadium Rules; and/or
  • the statutes and regulations of FRF and the Host Federation, as applicable for the match.

Stadium – the entire premises of the relevant stadium at which the match is played and any other areas which require a ticket (or other access device, if applicable) to gain access.

Stadium Owner – the owner of the applicable stadium and any operator or lessee of the applicable stadium.

Stadium Rules – the stadium rules as applicable to the particular match, the specific URL of which is specified in the Terms and Conditions for that particular match, or which are directly communicated to the ticket purchaser, and which can also be accessed at the applicable match ticketing section of www.bilete.frf.ro (or other official FRF platform).

Successful Applicant – any individual or legal entity that purchased and/or was allocated a


ticket or tickets under the applicable Terms and Conditions


for the match. Where the Successful Applicant has purchased official hospitality packages for the applicable match, the “Client”, as defined in the applicable Hospitality Terms and Conditions shall be deemed to be the “Successful Applicant”


in these Additional Mobile Ticketing Terms and Conditions.

Terms and Conditions – the relevant detailed ticketing terms and conditions for each match and the Hospitality Terms and Conditions (as applicable) under which the Successful Applicant purchased and/or was allocated tickets to the applicable match, and the ticket holder acknowledges that the Successful Applicant has brought these to the attention of the ticket holder.

Ticket(s) – the electronic/mobile ticket provided by FRF or its partners to the Successful Applicant. For the avoidance of any doubt, any mobile or other electronic device which has the Bilete FRF application, which in turn has an electronic/mobile ticket assigned to it, shall be considered a Ticket for the purposes of these Mobile Ticketing Terms and Conditions. Where the Successful Applicant has purchased official hospitality packages for the applicable match, the definition of Ticket(s)” shall be construed in accordance with the Hospitality Terms and


Conditions.

Ticket Holder – any person who is in actual and legitimate possession of a Ticket from the relevant Successful Applicant’s allocation and/or purchase.

FRF – the Romanian Football Federation, whose offices are located in Bucharest, Romania, which organizes and manages the FRF Platforms and the relevant events.

FRF Evenimente – The FRF entity or department in charge with the organization and staging of official competitions and events.

National Football Championship – the official competition organized by FRF, scheduled to take place in the period and at the locations communicated officially.

FRF Partners – FRF and its affiliates or partners involved in the organization and staging of events, including those in charge with ticket sales and management.

B. USE OF TICKETS

3. Maximum number of tickets permitted in the Application

3.1. Depending on the match or competition type, digital tickets available through the Bilete FRF application may be distributed and managed by the following official FRF partners:

  • Secutix – for home matches of the (men’s and women’s) senior national teams and the (men’s) U21 national team;
  • PLG – for away matches of the (men’s and women’s) senior national teams and the (men’s) U21 national team, all official and friendly matches of the men’s and women’s youth national teams (U15 – U20), as well as for the finals of the Romanian Cup and Romanian Supercup.

3.2. When tickets are purchased as part of the allocation for the general public or for participating team fans, Ticket Holders are not entitled to hold (whether simultaneously or successively):

  1. a number of tickets exceeding the maximum limit allowed per match, as established in accordance with the contractual provisions or the ticket sales policy applicable to that match, regardless of whether such tickets are stored in the application, in multiple accounts, or on the same mobile device;
  2. tickets originating from different accounts of multiple Successful Applicants, regardless of the number of accounts used, the device on which they are stored, or their location within the application.

3.3. If the above provisions are breached, FRF reserves the right to cancel all tickets associated with the person concerned, without any obligation to refund their value. This measure may be waived only in cases justified by the legitimate interest of the Successful Applicant or the Ticket Holder, such as the occurrence of technical errors in the application that are clearly and predominantly attributable to FRF or its authorized partners.

4. Prohibited use of tickets

4.1. Except where expressly permitted by FRF under the applicable Terms and Conditions or by official written notification, any resale, transfer, or assignment of tickets, as well as any offer or advertisement for their resale or transfer – whether free of charge or for consideration – is strictly prohibited.

This includes, without limitation:

  • making available a mobile (or other) device displaying the digital ticket;
  • authenticating on multiple devices using the same account;
  • disclosing the authentication credentials of the Bilete FRF application account to any third party.

4.2. The digital ticket shall not be used, directly or indirectly, for any of the following purposes:

  1. promotional, advertising, or marketing activities, whether commercial or non-commercial, including fundraising, raffles, or auctions;
  2. granting as a prize or reward (or part thereof) in any contest, lottery, promotional game of chance, or other similar activity;
  3. sale in combination with other goods or services (e.g., products, vouchers, or subscriptions);
  4. inclusion in travel, hospitality, or corporate packages, e.g., combining transport, accommodation and match tickets.

4.3. Ticket Holders shall respect the personal and non-transferable nature of the ticket and shall not:

  1. run any advertisements, promotions relating to, or direct/indirect association with FRF, competitions organized by FRF or the relevant event;
  2. sell, distribute, or promote goods or services within the stadium or via the display of commercial messages (including on clothing worn, banners, or personal items);
  3. exploit commercially, in any manner whatsoever, the value of the ticket or match attendance for marketing, public relations, or image purposes.

For the avoidance of any doubt, no branding, logos, advertising materials or other visual elements which may be aimed at promotional purposes whatsoever, may be displayed by any ticket holder at the stadium.

4.4. Tickets acquired or used in breach of this article (4) and/or Article 9 shall be null and void. The holder of such ticket:

  • will not be entitled to a refund or ticket replacement;
  • will be deemed an unauthorized person (trespasser) and may be refused entry or evicted from the stadium;
  • may be reported to the competent authorities for ticket resale or unauthorized transfer, in accordance with applicable laws.

4.5. Any breach of these Terms and Conditions, any applicable laws and/or of any FRF regulations shall entitle the Romanian Football Federation to cancel and invalidate the ticket and, if applicable, any other tickets that have been purchased by the Successful Applicant for the match with no right to a refund.

  1. Access for minors – specific and pricing conditions

5.1 Entry to the stadium for all matches organized under the patronage of the Romanian Football Federation (FRF), is permitted solely upon presentation of a valid ticket, irrespective of the person’s age. No age category is exempted from the obligation to purchase a ticket.

5.2 FRF applies differentiated pricing policies based on age categories, including minors up to 14 and young people aged 15 to 24. Such tickets are subject to the following special validation conditions:

  • For children aged 0 to 14:
    • The ticket is valid only if the child is accompanied by an adult;
    • Entering the date of birth or Personal Identification Number (CNP) is required during the purchase process;
    • Seats available for this category are limited to the Family Zone sectors (Stands 1 and 2).
  • For individuals aged 15 to 24:
    • Entry is permitted based on a separate ticket validated by entering the date of birth or Personal Identification Number (CNP) at the time of purchase;
    • Access is permitted to all stadium areas, except VIP sectors and boxes.

5.3 All issued tickets are nominal and individual, and FRF reserves the right to verify the holder’s identity and eligibility upon entry to the stadium. If the data entered do not correspond to reality, access may be refused without the possibility of a refund.

6. Entrance to the stadium

6.1 Access to the stadium will be permitted exclusively during such hours as specified on the electronic ticket or as officially communicated via the www.bilete.frf.ro platform and/or the Bilete FRF mobile application. It is the responsibility of the Ticket Holder to check the access hours and information published prior to the event.

6.2 Entry to the stadium is conditional upon cumulative compliance with the following requirements:

  1. Compliance with all applicable regulations and conditions, including:
  2. these Terms and Conditions of use of the Bilete FRF mobile application;
  3. the General Terms and Conditions applicable to the Bilete FRF platform;

iii. the internal regulations of the stadium;

  1. any health rules or protocols that may be in force at the date of the match;
  2. the applicable national laws on safety, public health, public order, or other relevant fields, as well as any authorizations or certificates issued by relevant authorities in connection with the event venue.
  3. Producing an individual, valid, and active electronic ticket for each person, together with an official photo identification document (passport or national identity card), when requested by security personnel, the organizer, or the relevant authorities.
  4. Compliance with the minimum age requirements established by FRF or by applicable laws, including, where relevant, the special access rules for minors.

6.3 It is the sole responsibility of the Ticket Holder to ensure that the electronic ticket is correctly displayed within the Bilete FRF mobile application, on a functional device. The following situations will result in denial of access to the stadium:

  • the ticket is unavailable or cannot be displayed in the application;
  • the mobile device is discharged, defective, or incompatible;
  • the ticket contains incorrect or incomplete personal information;
  • the application fails to operate properly for reasons attributable to the user.

FRF, the organizer and/or the stadium manager are not responsible for tickets that are lost, damaged, stolen, non-functional, or inaccessible for technical reasons beyond their control. Furthermore, they are under no obligation to reissue tickets in such situations.

In the event that the inability to access the ticket or any other deficiency related to the mobile application is caused exclusively or predominantly by FRF or its technical partners, FRF will make all efforts to block and reissue the ticket, provided that the Holder sends prior notification and produces sufficient evidence to prove the error.

In the event that the Ticket Holder cannot find the ticket in the mobile application, they shall contact the FRF support team as soon as possible, but no later than two (2) calendar days before the match day, provided that tickets have already been distributed by that time.

Any breach of these Terms and Conditions by a Ticket Holder may result in the Ticket Holder being deemed a trespasser and shall entitle FRF, the organizer, and/or the relevant authorities to restrict access to or immediately eject said Ticket Holder from the stadium without any right to indemnification.

6.5 After leaving the stadium, the re-entry of the Ticket Holder during the same match will not be permitted, except for justified cases expressly provided by the event regulations and approved by the organizer.

7. Conduct at the stadium

7.1 To ensure a safe and organized environment for all participants, all Ticket Holders shall strictly observe all the security measures and requirements imposed by the Romanian Football Federation (FRF), the match organizer, security personnel, stewards, and/or any other relevant authority. For this purpose, every person present in the stadium shall:

  1. produce, upon request, a valid electronic ticket together with official proof of identity bearing a valid photograph and signature (passport or national identity card, or, as appropriate, any other document expressly mentioned in the applicable Terms and Conditions) in order to verify their identity and provide satisfactory evidence that the Ticket Holder’s identity corresponds to the one whose details were provided at the time when the ticket was purchased or distributed;
  2. submit, without reservation, to security checks, including body searches and inspections of personal belongings – with or without the use of technical aids (metal detectors, scanners, etc.) – to ensure that they are not in possession of dangerous, prohibited or unauthorized items, and to be denied access if found with such items;
  3. comply with all instructions, recommendations, and decisions issued by the authorized personnel (stewards, security agents, FRF personnel, the police, firemen, etc.);
  4. comply with all sanitary, epidemiological, and hygiene measures in place at the date of the match, including those established by national laws and stadium rules, as well as those imposed by the organizer;
  5. be subject to additional safety controls inside the stadium, as the case may arise, for the purpose of maintaining public safety.

7.2 It is strictly forbidden inside the stadium to display, promote, chant, or disseminate any offensive, provocative, or illegal messages or conduct, including but not limited to:

  • racist, xenophobic, sexist, homophobic, religious, political, or extremist content;
  • symbols, banners or materials with offensive or discriminatory content;
  • conduct that is contrary to the principles of fair play or likely to disrupt the match or public order.

7.3 The Stadium Rules, available on the FRF platform and/or at the stadium entrance, contain detailed lists of prohibited objects and conduct. Ticket Holders shall read and strictly abide by the applicable regulatory provisions. Short forms of the Terms and Conditions and Stadium Rules, as well as explanatory visual symbols, may be printed on the electronic ticket or posted inside the stadium and shall apply to the Ticket Holder.

7.4 Without limiting the generality of the prohibitions above, it is expressly forbidden inside the stadium to:

  1. access areas that are closed to the public, or sectors other than indicated on the ticket;
  2. obstruct or loiter in areas open to traffic (footpaths, stairs, corridors, evacuation routes, emergency exits, etc.);
  3. occupy a seat other than the one indicated on the ticket, if seats were allocated nominally;
  4. engage in any other conduct likely to endanger other spectators, stadium personnel, or event participants.

The above list is not exhaustive, but is provided for guidance only. For additional details, please refer to the Stadium Rules applicable to the event you are attending.

7.5 In the absence of special segregation measures, fans supporting the teams participating in the match may be placed in the same stadium sectors or areas. In this context, each Ticket Holder shall adopt a respectful and civil conduct, avoiding any provocative or inciting acts and cooperating with stewards, security personnel, and authorities for the purpose of ensuring a secure environment and the smooth progress of the event.

8. Sound and image recordings

8.1. Unless the General Terms and Conditions of the Bilete FRF platform stipulate otherwise, the provisions of this section apply directly to all Ticket Holders with respect to sound and image recordings captured in connection with access to and attendance at matches organized under the patronage of the Romanian Football Federation (FRF). In the event that conflicting or additional provisions exist in the General Terms and Conditions, they shall prevail over the provisions of this article.

8.2. Ticket Holders acknowledge and agree that, by their simple presence inside the stadium, they may be recorded and/or photographed, and their image, voice, or likeness (“the Recordings”) may be captured by FRF, the organizers, the host federation, or authorized third parties (including media and broadcasting partners) during or in connection with the match. These Recordings may be used without any requirement for payment or other form of consideration, for journalistic, promotional, documentary, or commercial purposes, in any form and through any media channels, in connection with the event or relevant competitions (such as UEFA Nations League™, UEFA Women’s EURO™, other international matches, or national competitions).

The use of such Recordings is based on the legitimate interest of FRF or authorized third parties, pursuant to Article 6(1)(f) of the General Data Protection Regulation (GDPR). Recordings may be processed, stored, distributed, or published in accordance with applicable data protection laws.

8.3. Ticket Holders are strictly prohibited from capturing, recording, playing back, or publicly disseminating (including by direct broadcasting or online posting) any audio, video, photo, or other description of the match, the stadium or the event, except for personal and non-commercial use. This prohibition includes, without limitation, results, images, statistics, real-time data, tactical or technical information, and any other relevant material concerning the match or participants.

FRF and/or authorized third parties reserve the right to request the removal of such materials broadcast publicly in breach of these provisions, to initiate legal action, and to claim damages. Furthermore, any such content distributed publicly in breach of these provisions may be used by FRF automatically and irrevocably, free of charge, including through the sale of copyright or related rights in such content.

The Ticket Holder shall take any action and/or sign any document, if and as required by FRF, to assign such rights.

8.4. To ensure public safety and enforce legal provisions, the stadium (as well as certain adjacent areas) is under surveillance by closed-circuit television systems (CCTV). These systems may be operated by the stadium owner, FRF, or other authorized operators for the exclusive purpose of ensuring a safe and orderly environment, pursuant to Article 6(1)(f) of the GDPR.

The Recordings captured by CCTV systems are stored securely and accessible only to authorized personnel. They may be used as evidence in the case of incidents, minor or criminal offenses, and may be transmitted to competent authorities upon request.

Additionally, government authorities (such as the Police or Gendarmerie) may implement their own temporary surveillance systems on the event day, for purposes related to maintaining public order, preventing risks, and investigating potential illegal acts, in accordance with applicable legal provisions.

9. Application abuse

9.1. To protect the integrity of the Bilete FRF mobile application, as well as the experience of all users, any activity likely or intended to compromise the security, stability, functionality, or performance of the application is strictly prohibited. Such activities include, but are not limited to:

  • unauthorized access to, or attempted access of, systems or servers of FRF or its technical partners (including by brute force, credential stuffing, exploitation of software vulnerabilities, or other illegal methods);
  • initiation of cyberattacks, such as Distributed Denial of Service (DDoS) or any other form of deliberate service disruption;
  • use of automatic scripts, software, or technical methods to manipulate the application, obtain an unfair ticket allocation advantage, fraudulently access tickets, or replicate/alter tickets;
  • any other form of use of the application that is abusive or contrary to its purpose, and likely to cause damage in any way to FRF, legitimate users, or partners involved in ticket distribution and validation.

Any abusive action will result, without prior notice, in the immediate suspension of access to the application, blocking of the user’s account, and disabling of the associated digital tickets, regardless of whether they were purchased or transferred legally.

9.2. If a breach of the provisions of Article 8.1 is confirmed, all electronic tickets associated with the accounts involved, as well as the accounts of the apparent beneficiaries of those tickets (including the accounts connected or associated with the same device), may be canceled without any right to a refund. This also applies in cases where final users have not been directly involved in the breach, but have benefit from tickets obtained through unauthorized methods.

FRF reserves the right to report such acts to the competent authorities and initiate legal proceedings for the recovery of any damages incurred.

10. Liability

10.1. Unless the General Terms and Conditions of the Bilete FRF platform stipulate otherwise, the provisions of this article govern the general liability regime applicable to the use of the Bilete FRF mobile application and to participation in matches organized by the Romanian Football Federation (“FRF”). If the General Terms and Conditions contain any divergent or additional provisions, those provisions shall prevail.

10.2. Subject to the provisions of Article 9.6, to the extent that FRF, the Host Federation, the participating team, or the stadium owner fail to comply with their obligations (as stipulated herein or under applicable law), they shall be liable only for direct and reasonably foreseeable damages incurred by the Ticket Holder as a consequence of such violation.  FRF and the above-mentioned entities shall not be liable for any indirect, incidental, or consequential losses or damages, or for losses or damages that could not have been reasonably foreseen at the time the agreement between the parties was concluded.

10.3. Notwithstanding the provisions of Article 9.1, and subject to Article 9.6, no responsible party (including FRF, the Host Federation, the participating team or the stadium owner) shall be liable for any business or commercial losses, including, without limitation, loss of profit, revenue, contracts, business opportunities, or interruption of business operations.

10.4. Subject to Article 9.6 and to the maximum extent permitted by applicable law, any liability of FRF and its partners for losses or damages of any nature incurred by the Ticket Holder or their property shall be excluded, including, without limitation:

  • indirect or consequential damages;
  • deterioration or impairment of the match experience;
  • personal expenses, including travel, accommodation, or food;
  • damages arising from the inability to watch the match in full.

This exclusion of liability applies irrespective of whether such damages:

  1. a) are considered customary in similar situations;
  2. b) were reasonably predictable;
  3. c) where known to the parties at the date of accepting the Terms and Conditions.

10.5. FRF, the Host Federation, the participating team, and/or the stadium owner shall not be held liable for any visibility or comfort restrictions, or any other inconveniences caused by:

  • the location of the assigned seat;
  • the conduct of other spectators;
  • unforeseen situations occurring during the event (e.g., technical failures, adverse weather conditions, safety measures, etc.).

10.6. Nothing in this article shall exclude or limit the liability of FRF, the Host Federation, the participating teams, or other entities involved, in the event that:

  1. a) fraud or fraudulent misrepresentations have occurred;
  2. b) death or injury has resulted from their negligence that of their authorized personnel or agents;
  3. c) applicable law expressly prohibits the exclusion or limitation of such liability.

10.7. The provisions of this article are without prejudice to the legal rights of the Ticket Holder guaranteed by national or European laws, including consumer protection regulations, and shall not be construed as a valid waiver of such rights.

  1. Unauthorized Persons

11.1. Entry to the stadium and attendance at the match are permitted exclusively to Ticket Holders who comply with the following cumulative requirements:

  1. a) They are not “Excluded Persons”, as defined in Article 10.2;
  2. b) They have obtained their tickets in accordance with the provisions of these Terms and Conditions and of the General Terms and Conditions governing the Bilete FRF mobile application;
  3. c) In the event that a Ticket Holder travels to a territory other than their place of residence to attend the match, they fully comply with all applicable legal requirements for entry to such territory, including, without limitation, travel, visa and any other formalities stipulated by applicable law.

For the avoidance of doubt, FRF, the Host Federation, and/or the Stadium Owner shall not be liable for any loss, damage or inconvenience suffered by a Ticket Holder who fails to comply with the provisions of this Article or to obtain the necessary documents for access to the event.

11.2. For the purpose of this article, “Excluded Person” means any person:

  1. a) banned by the Host Association from membership in the fan club for the national team, or banned from any equivalent official supporters’ club by a football governing body in any jurisdiction worldwide;
  2. b) subject to an administrative or judicial ban on attending football matches, under the laws applicable in the Host City and/or Host Country;
  3. c) sanctioned or banned by UEFA, FIFA, or any other recognized football governing body from traveling to or attending matches;
  4. d) banned by UEFA, the Host Federation and/or the Stadium Owner from attending events at the Stadium;
  5. e) who is deemed by the participating teams to be a person to whom tickets should not be allocated, including but not limited to persons who have been issued a stadium ban by the respective teams;
  6. f) who is deemed by the competent public authorities to be a risk to the safety and security of the event and is not recommended to be allocated tickets;
  7. g) who has breached any provision of these Terms and Conditions or of the General Terms and Conditions governing the Bilete FRF mobile application.

12. Personal data

12.1. All persons who download and register with the Bilete FRF mobile application shall provide real, accurate, complete and consistent personal data as required by the application, and shall update such data throughout the period of using the application.

12.2. The Romanian Football Federation (FRF), as personal data controller, collects and processes such data in accordance with the provisions of the Privacy Policy published on the official platform, complying with all applicable data protection regulations.

12.3. In the event that FRF determines that the personal data provided through the application do not comply with the requirements in Article 11.1 (i.e., are inaccurate, incomplete, or false), FRF reserves the right to take the following actions without any obligation to refund the price of tickets:

  1. a) If inaccurate or false data were provided by the Successful Applicant (i.e., the initial user who purchased the tickets), all tickets purchased by them may be canceled and invalidated;
  2. b) If inaccurate or false data were provided by the Ticket Holder (i.e., the person using the ticket for entry), their ticket may be canceled and invalidated.

13. Unforeseen circumstances

13.1. The Romanian Football Federation (FRF), the Host Federation, and/or the Stadium Owner reserve the right to make alterations to the time, date, and location of the match as a consequence of unforeseen extraordinary circumstances, including without limitation, force majeure, safety and security reasons, or other decisions made by any competent authority that impact the match being played at the stadium.

13.2. In the event of cancellation, abandonment, postponement, or replay of the match, or if that the match is played behind closed doors or with a reduced stadium capacity, the Successful Applicant will be bound by the applicable official refund policy, as follows:

  1. a) Any refunds may be made only to the Successful Applicant (i.e., the initial ticket purchaser) and only up to the purchase price paid, and shall not include any additional costs, such as travel, accommodation, or other indirect costs incurred by the Successful Applicant or Ticket Holder;
  2. b) FRF, the Host Federation, the relevant participating team, and/or the Stadium Owner shall not be held liable for any direct or indirect damages incurred by the Successful Applicant or Ticket Holder as a result of any such cancellation, abandonment, postponement, replay, playing of the match behind closed doors, reduced stadium capacity, or other organizational deficiencies.

14. Severability and amendment

14.1. Unless the applicable Terms and Conditions stipulate otherwise, the following provisions on severability and amendment shall apply in full. For the avoidance of doubt, if the Terms and Conditions contain provisions divergent from those below, the specific provisions of the Terms and Conditions shall prevail.

14.2. FRF reserves the right to change these Terms and Conditions whenever necessary to ensure the proper, safe, and efficient staging of each sports event. Successful Applicants shall be duly notified of any material changes and will have the choice to accept such changes or withdraw from the agreement concluded under these Terms and Conditions. In the event of withdrawal, the Ticket Holder’s right to use the ticket is immediately terminated.

14.3. In the event that any provision of these Terms and Conditions is declared null, ineffective, illegal, or unenforceable by a court of law, authority or competent regulator:

  1. a) the other provisions shall remain valid and enforceable, as if the affected provision had never been included;
  2. b) where applicable law permits or requires, and in the absence of any provisions to the contrary in the Terms and Conditions, the invalid provision shall be replaced by a clause that reflects as closely as possible its economic purpose.

15. General provisions

15.1. Each Ticket Holder conforms the acceptance of these Terms and Conditions of the Bilete FRF mobile application. If the Ticket Holder is under the age of 18, the Successful Applicant confirms that they have received proper consent from the Ticket Holder’s appropriate parent or guardian under the applicable laws.

15.2. These mobile ticketing short form Terms and Conditions, together with the related General Terms and Conditions constitute the entire agreement between the parties and supersede any other representations, warranties, or undertakings, whether verbal or written, that are not expressly included in these documents.

15.3. Unless applicable laws stipulate otherwise, and except for any contrary provisions of the Terms and Conditions, these Terms and Conditions shall be governed by the law of the host territory where the match for which the tickets were issued takes place. The parties agree that, in the absence of any legal provisions to the contrary, the competent courts in the host city shall have exclusive jurisdiction to settle any dispute. However, if the Successful Applicant is considered as a consumer under applicable law, any dispute may be settled by the courts at their domicile or residence.

16. Contact

Any inquiries regarding the ticket purchase and usage process can be directed to the customer service designated by the Romanian Football Federation (FRF) for the Bilete FRF application, either through the ticketing section within the application or via FRF’s official communication channels.

  1. Additional provisions

In addition to these Terms and conditions, the General Terms and Conditions of use of the www.bilete.frf.ro web platform shall also apply. In the event of any discrepancies, the specific provisions of the Bilete FRF mobile application Terms and Conditions shall prevail for its use, while the general provisions governing the web platform shall apply additionally.