This commitment to confidentiality explains all aspects of the processing of personal data and ensures compliance with all the principles relating to processing, established by the legislation in force, as well as by Regulation (EU) 679/2016 (GDPR), carried out by the FEDERATION ROMANIAN FOOTBALL in partnership with "www.bilete.ro" (SC. Department of Logistic Event SRL, CUI 18215878) hereinafter referred to as "the Company" or "The Operator". The company operates in the bilete.frf.ro online store, Bilete.ro's own cashiers and in the Inmedio, Germanos, Posta Romana store networks [-],
Any processing carried out in whole or in part by automated means, as well as the processing by personal means other than automated of personal data which form part of a data record system or which are intended to form part of a data record system , we will ensure that your data is:
processed in a lawful, fair and transparent manner collected for specified, explicit and legitimate purposes and not subsequently processed in a manner incompatible with those purposes; further processing for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes is not considered incompatible with the original purposes;
appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed; accurate and, if necessary, updated, we will take all necessary measures to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are deleted or rectified without delay;
kept in a form which permits your identification for a period not exceeding the period necessary to fulfill the purposes for which the data are processed; personal data will be stored for longer periods insofar as they will be processed exclusively for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes;
processed in a manner that ensures adequate security, including protection against unauthorized or illegal processing and against accidental loss, destruction or damage, by taking appropriate technical or organizational measures.
Our services are dynamic and we frequently introduce new functionalities, which may require the collection of new information. If we collect personal data with material differences or make material changes to the use of the data, we will notify you and we may change this privacy policy as well.
1. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
The main purpose for which we process your personal data is to ensure that the contractual agreements between us can be properly implemented, so that the relationship can function smoothly and comply with legal requirements.
The company will process your data for the following purposes: Providing access to online store services; Concluding sales contracts for our products;
Marketing and advertising;
If we intend to further process your personal data for a purpose other than that for which it was collected, we will provide you, prior to such further processing, with information about the purpose of the processing and any additional relevant information requested by you.
They include:
The period for which the personal data will be stored according to the criteria used to establish this period;
The existence of the right to request us regarding your personal data, access to them, rectification or deletion thereof or restriction of processing or the right to oppose the processing, as well as the right to data portability;
When the processing is based on your consent to the processing of personal data for one or more specific purposes the existence of the right to withdraw your consent at any time, without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal;
The right to lodge a complaint with a supervisory authority;
Whether the provision of personal data is a legal or contractual obligation or an obligation necessary for the conclusion of a contract, and whether you are obliged to provide such personal data and what are the possible consequences of non-compliance with this obligation;
The existence of an automated decision-making process including the creation of profiles, mentioned in as well as, at least in those cases, relevant information on the logic used and on the importance and expected consequences of such processing for you
2. WHAT LEGAL BASIS DO WE USE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Your personal data is used for:
The purpose of providing access to online store services - these being necessary for the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract (art. 6 (1) b of the GDPR);
The purpose of concluding sales contracts for our products - these being necessary for the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract (art. 6 (1) b of the GDPR);
The purpose of marketing and advertising - these being used by us, in legitimate interest (art. 6 (1) f of the GDPR);
The purpose of security and guarding for persons and for the goods we sell - these being used by us, in legitimate interest (art. 6 (1) f of the GDPR).
3. WHAT KINDS OF DATA DO WE COLLECT?
We collect data to operate efficiently and provide you with the best experiences related to our products. You can choose about the data we collect. When you are asked to provide personal data, you can refuse. If you choose not to provide the data that is required to provide a product, you may not be able to use that product.
For each purpose of processing, we need certain personal data from you, as follows:
The purpose of providing access to online store services - email address; Failure to transmit this information will make it impossible to create an account on our site;
The purpose of concluding sales contracts for our products - name, surname, email address, telephone number, delivery address, bank details, in certain cases CNP, passport number, date of birth, hometown;
Failure to transmit this information will make it impossible to conclude a sales contract between us and you, in our online store;
Marketing and advertising purpose - name, surname, email address, telephone number, data collected from cookies, birth date preferences;
Failure to provide this information will make it impossible for us to offer customized marketing campaigns to you;
We may combine personal information with information about transactions you make online and in stores and in other interactions with us. We may also combine personal information with information we receive from other sources, such as marketing partners, public databases, publicly accessible pages on social platforms, and other third parties. In addition, if you choose to sign in with your social media account to your client account or log in to your client account from your social media account, the social media site may share information about your use of the services, including profile information, contact information, and content that you watched or liked. Check your social media site's privacy settings to control how your information is shared.
4. HOW DO WE USE YOUR PERSONAL DATA?
We will use personal data only for the purpose for which it was collected and we will store the data only to the extent necessary for that purpose. We will retain your information for as long as your account is active, to provide you with services, to comply with our legal obligations or for any of the purposes mentioned above. Access to personal data is strictly limited to our staff and our partners, according to working procedures on data protection.
Mainly, we will use the information to perform the following activities:
To process and fulfill your order, including by delivering the products to you or others you designate, including sending emails to you or others you designate, to confirm the status of your order and to shipping and to process any returns. hate;
To communicate with you and to send you information by e-mail, mail, telephone, text message or other means about our products, services, contests and promotions, including marketing communications that we believe may be of interest to you ;
To communicate with other people using the contact information you provide, such as when you designate another person as the recipient of a message;
To make your shopping experience easier, more enjoyable and more efficient;
To address issues and improve our products, brands, services and technologies, and to develop new products and services;
To allow you to use our technologies in the online store, in your own cashiers as well as in partner stores;
To provide consistent personalized services across all of our channels and brands, including to personalize our ads, marketing communications, shopping experiences and promotional offers;
To organize local events, promotions and experiences in the online store, in their own cashiers as well as in the partners;
To allow you to sign up and participate in the loyalty or customer relationship program;
To help us learn more about your shopping preferences;
To prevent, detect, mitigate and investigate fraud, security breaches and activities that are or may be prohibited or illegal;
To implement our terms of use or other policies;
Considering that it is necessary or appropriate to protect the rights, property, safety and security of the company, employees, customers and others;
As we believe it is necessary or appropriate under applicable law, we respond to requests from government authorities and comply with the legal process.
5. HOW MUCH DO WE STORE YOUR PERSONAL DATA?
We store your personal data for as long as is necessary to provide the products and carry out the transactions you have requested or for other essential purposes, such as compliance with legal obligations, resolving disputes and implementing our agreements. Because these needs may vary depending on different data types in the context of different products, actual retention periods may vary significantly.
The criteria used to determine the retention periods include:
Maintaining and improving product performance, keeping our systems secure and maintaining appropriate business and financial records;
The period for which you have given your consent or until you express your intention in one of the ways provided in this policy not to keep them;
If it is data that you have access to, the data will be stored until you delete it. For example. deleting the account from our site;
If your data is considered sensitive, then it will be stored for a shorter period;
The situation in which a law provides for the obligation to retain personal data, in order to maintain data relevant to an investigation or data that must be kept in case of a dispute.
The storage periods for your personal data differ depending on the purpose for which they are used, as follows:
The purpose of providing access to the services of the online store - during the existence of your online account, 5 YEARS The purpose of concluding sales contracts for our products - for a period of 5 years.
The purpose of marketing and advertising - during the existence of your online account and for a period of 2 years after its closure or until the moment when you object to our legitimate interest in this processing.
6. WHERE DO WE TRANSMIT YOUR PERSONAL DATA?
Your personal data may also be processed by other operators, associated operators or authorized persons of the Operator, in compliance with the legislation on the protection of personal data:
IT service providers, as well as all companies in these categories of recipients from which the Operator will contract services and products and who have taken adequate protection measures, according to legal provisions, to ensure that they comply with their data protection obligations personal. If the authorized persons subcontract part of the activities involving the processing of personal data, the subcontractors will be subject to the same obligations regarding the implementation of security, technical and organizational measures provided by the EU General Data Protection Regulation, but also of the internal normative acts approved in order to implement the EU General Regulation;
The Contracting Parties of the Operator, which have the quality of associated operator, for the performance of their outsourcing services;
State authorities based on their competencies provided by the applicable law;
When you provide personal information to one of our brands, we may share that information with our other brands;
Your personal information may be disclosed in connection with your social sharing activity, such as if you log in to your client account from your social media account. By connecting your customer account and your social media account, you authorize us to share information with your social media provider and understand that the use of the information we share will be governed by the privacy policy of the social media site;
We may share your information with our service providers who manage customer information and perform services on our behalf, such as making promotions, sending messages to customers, conducting surveys, and so on. We have not authorized any of these service providers to perform other operations with your information;
We may share information with you when we work with another company to offer or offer our customers products, services, contests or promotions;
We may share information about you if necessary or appropriate, in good faith, to comply with laws or regulations or to respond to a valid subpoena, order, or government request, or to protect your operations, privacy, security, property, or rights;
The information you authorize us to disclose through your loyalty program or third-party loyalty program may include the date and amount of your purchase and may also include your name and other information you have requested to provide to us. Please note that once we disclose this information, our partners may use it and share it with others in accordance with their privacy policy. You should review these policies carefully, as we have no control over them;
If you choose to pay for our products in the online store, your personal data will be transmitted to an electronic payment processor, who will not transfer this information to us under any circumstances. For complaints and notifications related to this information, please contact the payment processor directly;
In the unlikely event of a sale or merger of the Company, the personal information of our customers and other information we have collected as described in this policy may be among the transferred assets.
7. HOW DO I CHOOSE WHAT PROMOTIONS I RECEIVE? Our company and brands want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more brands, you may notify us by contacting our customer service, as described in the section entitled "How to contact us ? '' as found in the contact section below:
https://bilete.frf.ro/info/despre-noi/contact/
8. HOW DO WE PROTECT CHILDREN'S DATA?
We are concerned about the privacy and safety of children when using the Internet. We will never knowingly request online personally identifiable information from persons under the age of 16 without verifiable parental consent. Our sites are general public sites and are not intended or intended for children.
9. WHAT HAPPENS IF I USE DIFFERENT DEVICES TO VISIT THE SITE? To give you a more efficient and convenient shopping experience, you may have access to a variety of content or sign in to your account from several different devices. If you use a variety of devices (such as your home computer, laptop, mobile device, and / or a smart personal assistance device) to access our site and / or place a transaction or request services from one of the brands Our applications can personally associate you with each of your devices
The information we have collected from your various devices may be combined with other information you have provided to us, including details about: information saved in your customer account; transaction history with our brands; how you use our site and services; the products you view or the services and features or in-store technologies you choose to interact with. We may use such information to provide you with more tailored experiences and consistent services and experiences across all your devices, as explained in this privacy policy. We may also use this information to prevent fraud, such as identifying when to access your account from an unknown device or providing personalized offers or advertising based on the use of each device and interactions with our brands, services and offers. See the Cookies Policy to learn how you can exercise your cookie-based tracking options to learn more about your online advertising choices.
10. WHAT OTHER DATA DO WE COLLECT? Our website uses cookies or similar technologies to ensure the best experience for you and to analyze trends, manage the website, track customer use of the website and to collect demographic information about the database. users as a whole. Cookies are small text files that are placed on the client's device to track usage and record preferences. Our cookies do not contain information that can identify people. We collect certain information automated by using cookies and tracking technologies such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), references / outputs pages, pages viewed on our site ( eg HTML pages, graphics), operating system, date / time and / or series of clicks to analyze the trend as a whole and manage the site. Site users may control the use of cookies at the browser level, but if the user decides to disable cookies this action will cause a limitation of certain features and functions in our website and services. A detail of how we use cookies in relation to the user can be found in the Cookies Policy section found at the following link:
https://bilete.frf.ro/info/despre-noi/cookies/
11. HOW IS MY INFORMATION USED FOR BEHAVIORAL ADVERTISING AND WHAT OPTIONS DO I HAVE?
We also work with third-party companies that use tracking technologies (including cookies and pixel tags) on our sites to provide personalized advertising on our behalf and on behalf of other advertisers on the Internet. These companies may collect information over time about your work on our sites and other sites, as well as your interaction with our advertising and other communications, and use this information to determine what ads you see on our sites and applications. third party. These technologies and the information we collect about you may also be used to track your activity across multiple devices. For more information about this practice and to understand your options, including how to opt out of receiving these personalized ads, visit : http://www.aboutads.info.
Keep in mind that even if you opt out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based on the information collected through these tracking technologies.
12. WHAT SECURITY MEASURES HAVE I ADOPTED? We guarantee that the processing of your data is carried out under conditions of legitimacy, while implementing appropriate technical and organizational measures to ensure the integrity and confidentiality of data according to the Regulation.
The company has implemented a personal data security policy, which is confidential for security reasons. We assure you that the processing of your data is performed by staff trained in this regard, to the highest standards of confidentiality.
We do our best to provide you with a safe and convenient shopping experience. We have certain physical, electronic, contractual and managerial guarantees to help protect the security and privacy of your personal information.
When you enter your personal information on our sites, we use encryption technology to protect your information as it is transmitted to us.
13. WHAT IS PHISHING? "Phishing" is a scam designed to steal your personal information. If you receive an email that appears to be from us requesting personal information, please do not reply. We will never ask you for your password, username, credit card information or other personal information via email.
14. WHAT LINKS DO WE HAVE TO OTHER SITES?
Our sites may contain links to other sites, which may have different privacy policies. We are not responsible for the content or practices of a linked site. We encourage you to review the privacy policy of any site you access through our sites.
15. HOW DO YOU ACCESS OR EXCHANGE THE INFORMATION YOU HAVE SENT TO US?
You can ask us to update your personal information by contacting us, as described in the section entitled "How can you contact us?", Below. Please note that any request to update your personal information may take up to 10 business days for your request via email and for 6-8 weeks for your request via traditional postal services.
16. HOW CAN YOU CONTACT US?
For questions regarding the privacy policy, to make choices about receiving promotional communications, to update your personal information you can contact any of our brands by e-mail, phone or email.
17. WHAT RIGHTS DO YOU HAVE?
According to the legislation on the protection of personal data, you enjoy the following rights: the right to information, the right to access data, the right to rectification, the right to erasure of data ("right to be forgotten"), the right to restrict processing, the right to data portability, the right to object, and the right not to be subject to an automatic individual decision, including profiling.
For further details on the processing activities performed by SC. EVENT LOGISTICS DEPARTMENT SRL, as well as regarding the rights you benefit from in this context, please address yourself by request in electronic format, by e-mail to dpo@bilete.ro or on paper at the Company's headquarters, in Str. Ion Neculce no. 16, Floor 1, Bucharest, Sector 1, Postal Code 011255 .
Your request will be analyzed and answered within 30 days of receipt of the request by the Operator. In the case of complex or very numerous applications, this period may be extended by two months.
You also have the right to contact the Authority for the Supervision of Personal Data Processing (ANSPDCP), based in G-ral Blvd. Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucharest, in the form of a written address, at the institution's headquarters or by e-mail at: anspdcp@dataprotection.ro
You are also recognized the right to go to court for defense any rights guaranteed by the applicable legislation in the field of personal data protection, which have been violated. You can also contact the Data Protection Officer at the following e-mail address: dpo@bilete.ro
Your data will not be transferred abroad. If your data is transferred to other companies / entities from countries other than the EU / EEA, you will be informed accordingly.